Refund policy
Return or exchange:
- 30 days right of withdrawal applies from the day you received the goods.
- In case of return, the value of the products will be refunded.
- Shipping costs are not refunded in case of return.
- 60 SEK shipping fee is charged for return shipping. This amount is deducted from the total amount refunded for the products.
Complaints:
- In case of complaint, the entire amount including shipping will be refunded, or a new product will be sent out free of charge, depending on the customer's wishes.
Email the following to order@supporterart.com:
- Clear message if you wish to return, complain or exchange the goods.
- Full name
- Email address where the purchase was registered
- Order number
- Article number of the items you want to return
You will then receive a message from us and do this:
- Send the goods back to the return address specified in the email.
- Use the same or equivalent packaging that the goods came in.
- After an approved return, we will make the refund.